Shipping and Returns
You may return most new, unopened items within 30 days of delivery for a full refund minus a 10% restocking (excludes trial packs and mystery items). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
At Cloth Nappies Down Under, we ship to any address in Australia, We use Australia Post and a Courier service as our methods of delivery, if you have a preferred postage method please make a comment at check out, All order will be sent with tracking numbers..
When you place an order, we aim to ship your order as soon as we can, most order will be shipped within 48 hours, All express item are sent within 1 business day.
Shipping is a flat rate of
$9.95 for Standard shipping
$13.95 for Express Shipping
Free shipping on all orders over $150